Consumers want instant gratification. In fact, 60% of consumers hate waiting more than one minute for customer service. As a result, today’s leading companies are implementing chat software to help alleviate customer pains and create a proactive way to generate new sales leads. This industry, classified as Enterprise Collaboration Software, has seen $3.8 billion in revenue in 2014.
The Enterprise Collaboration Software industry includes live chat and instant messaging software for enterprises and as an industry brought in $3.8 billion in revenues last year. In the next three to five years, many companies will be looking to live chat to provide support on desktop and mobile devices. Consumers are using their phones and tablets for an increasing range of uses. Companies that understand this trend and plan to adopt software to cater to it will find competitive advantages when successfully implementing live chat software.
The Collaborative software industry is very large and there are numerous players in the live chat niche. This company has partnered with two strategic software developers to gain access to leading edge software and system which they have in turn extended through their own custom development to provide a highly targeted solution for their primary industries (auto dealerships, legal and real estate) with features not found in other chat platforms. This strategy separates them from the pack by allowing them to provide focused solutions versus generic chat functionality.